Public summary
Join a fast-growing deep-tech company in Munich as a Customer Support Engineer, delivering innovative cooling solutions based on magnetic cooling technology. Work internationally installing and servicing cryostats, providing training and customer support, handling technical inquiries, and collaborating across teams in a dynamic environment. The role requires a Master's or PhD in physics or related fields, experience with cryogenic equipment is beneficial, and strong English communication skills.
Location and work setup
- Location
- Munich
- Remote status
- Hybrid
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Install and service cryostats at customer sites; provide training and documentation for products; handle customer inquiries and solve technical problems via phone, email, and on-site visits; act as a customer contact to efficiently resolve issues and maintain positive relationships; report technical and organizational issues and opportunities across internal teams; continuously monitor and improve customer satisfaction through technical excellence and diplomacy.
Qualifications
Completed university degree (Master or PhD) in physics, quantum science & technology, or similar; beneficial experience with cryogenic equipment; willingness to travel internationally and work extended hours when required; high emotional intelligence and diplomatic skills; strong verbal and written communication skills in English; eagerness to learn product details; analytical skills to identify malfunctions and implement solutions quickly; independent, patient, confident, adaptable with strong prioritization and problem solving skills under pressure.