Public summary
We are looking for a motivated Customer Service Representative to assist clients in the travel industry. The role involves responding to travel-related inquiries, supporting booking processes, and providing excellent customer experience through phone and email communication. This position offers training, flexible work hours, and growth opportunities within the travel sector. Strong communication skills and a positive, solution-oriented approach are essential; prior customer service experience is a plus but not required.
Location and work setup
- Location
- Berlin
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Respond to customer inquiries via phone and email; Assist clients with travel planning, reservations, and general questions; Provide accurate information about destinations, policies, and procedures; Maintain professional communication; Follow company guidelines and service standards; Document customer interactions and updates.
Qualifications
Strong communication and interpersonal skills; Customer service experience preferred but not mandatory; Ability to work independently and manage time effectively; Comfortable using computers, email, and online systems; Detail-oriented with a positive, solution-focused attitude; Interest in the travel industry is advantageous.