Public summary
An international freight forwarding company based in Hamburg is seeking a Control Tower Specialist to manage worldwide import and export operations. The role involves coordinating logistics processes, tracking shipments, handling customer inquiries, and resolving issues to ensure smooth delivery and high service quality. The company offers benefits such as a pension plan, flexible working hours, meal vouchers, and mobility subsidies. Fluency in English is required; knowledge of French, Polish, and German is advantageous but not mandatory.
Location and work setup
- Location
- Hamburg
- Remote status
- Hybrid
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Manage import and export processing globally to ensure seamless logistics operations from order acceptance to delivery. Monitor and track shipments using modern tools, keeping customers informed and addressing delays proactively. Act as the main customer contact for order intake, inquiries, and issue resolution to maintain strong service quality. Handle escalation management by mediating between customers and suppliers to resolve conflicts efficiently. Collaborate with customers to design and implement optimized logistics processes.
Qualifications
Degree in economics, vocational training in forwarding and logistics, or equivalent qualification. Strong background in supply chain management, shipping, and logistics with a deep industry understanding. Fluent in English; additional skills in French and/or Polish are a plus. German language skills are desirable but not required. Excellent communication abilities and analytical skills to identify and implement process improvements.