Public summary
Seeking a Control Tower Specialist to manage worldwide import and export processing, ensuring smooth logistics operations from order acceptance to delivery. The role includes shipment tracking, customer communication, escalation management, and process improvement. Candidates should have a background in supply chain, logistics or economics, strong English skills, and experience in shipping and logistics. German skills are a plus but not required. Benefits include flexible working hours, mobile work days, pension plans, meal vouchers, transport subsidies, and psychological counseling support.
Location and work setup
- Location
- Hamburg
- Remote status
- Hybrid
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Manage global import/export processing and logistics coordination from order acceptance to delivery. Monitor and track shipments using modern tools, inform customers of shipment status, and proactively address deviations or delays. Serve as main contact point for customers, handling inquiries and ensuring service quality. Act as interface between customers and suppliers to resolve conflicts efficiently. Collaborate with customers to develop and maintain customized logistics processes. Continuously analyze and optimize processes to improve efficiency.
Qualifications
Degree in economics, apprenticeship in forwarding and logistics, or comparable qualification. Strong background in supply chain management, shipping, and logistics. Fluent in English; proficiency in French or Polish is advantageous. German language skills desirable but not mandatory. Strong communication, analytical, and process design skills.