Public summary
Seeking an experienced Banking Center Service Coordinator to support operations at a banking center in Germany. The role involves leading and developing service specialists, managing complex loans, overseeing cash management and security procedures, providing staff training, and ensuring excellent customer service. Candidates should have supervisory experience in banking or related fields, strong customer focus, ability to handle operational tasks and security concerns, as well as excellent interpersonal and organizational skills. This full-time position requires flexibility and a commitment to continuous learning.
Location and work setup
- Location
- Ramstein-Miesenbach
- Remote status
- On-site
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Lead and develop banking center service specialists; provide technical supervisory guidance; manage complex loan cases and financial transactions; coordinate cash and ATM servicing; ensure security compliance and risk management; train and coach staff; handle delinquent and dormant accounts; support operational excellence and customer service; conduct audits and reporting; oversee equipment and supplies management; serve as key personnel for emergency events; represent the bank in community meetings as needed.
Qualifications
Minimum one year supervisory or team lead experience in banking or six months supervisory experience in a similar banking environment; strong operational background; ability to learn and support self-service technologies; proven customer service excellence; strong interpersonal, communication, organizational, and problem-solving skills; flexibility to work varied schedules; business-relevant associate degree preferred but not required.