Public summary
This role supports the planning, development, implementation, and evaluation of room operations to meet brand standards and enhance guest and employee satisfaction. The position involves leading specific teams, ensuring service quality, managing budgets, and handling human resource activities within the rooms department of a hospitality property. Candidates typically have experience in guest services or a related field, with responsibilities including supervising staff, managing customer feedback, and assisting in financial and operational goals.
Responsibilities
Assist in planning, developing, implementing, and evaluating room operations; ensure compliance with brand standards; lead rooms team and supervise departmental areas during management absence; monitor room rates and promotions; manage budget adherence including controllable expenses; handle guest service issues and feedback; conduct employee training, coaching, and performance reviews; participate in hiring and disciplinary processes; oversee daily shift operations and employee scheduling; foster positive employee engagement and communication.
Qualifications
High school diploma or GED with 4 years of related experience OR 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related field with 2 years of relevant experience in guest services, front desk, housekeeping, or similar areas. Experience in team leadership, customer service excellence, budget management, and human resource functions is required.