Public summary
Seeking a fluent Arabic-speaking Player Support Specialist to provide world-class assistance for a leading gaming company. The role involves supporting players through chat, email, and social media, resolving gameplay and technical issues, and contributing to continuous improvement. This position is based in Sofia, Bulgaria, offering relocation support and comprehensive benefits. Ideal candidates have a passion for gaming, excellent communication skills, and a right to work in the EU.
Location and work setup
- Location
- Germany
- Remote status
- On-site
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Provide support to players in the gaming ecosystem via chat, email, and social media. Resolve technical inquiries, account issues, and gameplay questions. Act as a brand ambassador maintaining high industry standards. Collaborate with teams to identify technical bugs and player feedback trends. Maintain up-to-date knowledge of game mechanics and community events. Participate in team meetings and workshops. Document all player interactions in the CRM system for reporting and analysis.
Qualifications
Native or fluent Arabic (spoken and written) is mandatory. Valid EU passport or right to work in the EU is required. Deep interest and passion for gaming and esports, particularly related to popular titles. Excellent communication and empathy skills towards a global player base. Strong problem-solving skills and proactive troubleshooting mindset. Customer service experience is an advantage, with a gaming-first mindset prioritized.