Public summary
Hiring an Arabic Speaking Customer Support Agent role based in Sofia, Bulgaria. This opportunity offers career development within the Customer Support Services industry at an international level. Applicants must be fluent in Arabic and proficient in English, with a background in customer support preferred. Relocation support and competitive benefits are provided for qualified candidates legally eligible to work in Bulgaria.
Location and work setup
- Location
- Germany
- Remote status
- On-site
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Provide world-class customer support via phone, email, and chat. Resolve complex inquiries efficiently and empathetically. Uphold client brand values and service protocols. Document cases accurately in CRM systems. Collaborate with teams to resolve technical or process issues. Meet performance targets and participate in ongoing training to maintain industry standards.
Qualifications
Native or fluent Arabic speaking and writing skills required. Professional proficiency in English mandatory. Previous experience in customer support is highly preferred. Strong problem-solving skills and dedication to excellent service. Valid EU passport or legal right to work in Bulgaria needed. Willingness to relocate to Sofia, Bulgaria.