Public summary
Seeking an Arabic Speaking Client Specialist to join a customer support team in Sofia, Bulgaria. This role involves acting as the primary contact for clients, resolving inquiries via multiple channels, maintaining detailed records, and collaborating across teams to enhance service quality. Requires native or fluent Arabic and proficiency in English. Previous experience in customer support and strong interpersonal skills are preferred. EU passport required for relocation.
Location and work setup
- Location
- Germany
- Remote status
- On-site
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Act as the primary point of contact for clients, providing expert support within the Customer Support Services industry. Resolve complex inquiries via phone, email, and live chat, ensuring the highest standards of customer satisfaction. Maintain detailed client records and documentation to track interaction history and improve service efficiency. Collaborate with cross-functional teams to identify and resolve recurring service challenges. Act as a linguistic bridge for Arabic-speaking clientele. Adhere to SLAs while maintaining a positive professional demeanor. Suggest improvements to internal customer support processes.
Qualifications
Native or fluent Arabic (spoken and written) is strictly required. Proficiency in English to interact with diverse international teams. Previous experience in Customer Support Services preferred. Strong problem-solving skills and high emotional intelligence. Valid EU passport mandatory for relocation to Sofia, Bulgaria. A customer-centric mindset with passion for client relations excellence.