Public summary
A dynamic opportunity for an Arabic speaking professional to join a leading Gaming & Esports organization as a Back Office Gaming Support Specialist in Sofia, Bulgaria. The role involves providing high-level support and account management to Arabic-speaking players, ensuring compliance with industry standards, and collaborating with cross-functional teams. Candidates should be fluent in Arabic and English, possess strong problem-solving skills, and have a passion for the Gaming industry. This onsite position offers competitive compensation, paid training, health insurance, relocation assistance, and performance bonuses, set within the vibrant city of Sofia.
Location and work setup
- Location
- Germany
- Remote status
- On-site
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Manage and resolve complex back-office inquiries for Gaming & Esports platforms targeting Arabic-speaking players; monitor player accounts for compliance with safety and fair play standards; provide professional communication in Arabic to support player account management; collaborate with internal departments to resolve technical issues; analyze game data and player feedback to recommend improvements; maintain thorough documentation of support cases; stay informed on global Gaming & Esports trends.
Qualifications
Native or fluent Arabic (spoken and written) required; excellent command of English; passion for Gaming & Esports industry; strong problem-solving abilities; ability to work independently; prior experience in customer support or administrative roles preferred; willingness to relocate to Sofia, Bulgaria for onsite work.