Public summary
Seeking an Albanian-speaking Customer Service Agent to join a dynamic, fast-growing support team based in Sofia, Bulgaria. The role involves delivering professional customer support to Albanian-speaking clients across multiple communication channels, maintaining accurate records using CRM systems, escalating unresolved issues, and contributing to a positive team environment. No German language is required; strong English skills and native Albanian proficiency are essential. Previous customer support experience is advantageous but not mandatory due to provided training.
Location and work setup
- Location
- Germany
- Remote status
- On-site
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Provide prompt and professional customer support to Albanian-speaking customers via phone, email, and chat; identify customer needs and resolve issues timely; maintain detailed CRM records compliant with data protection; escalate complex cases to internal teams; meet and exceed performance KPIs; stay updated on product knowledge and procedures; actively contribute to a positive team environment; participate in ongoing training and quality assurance.
Qualifications
Native or fluent Albanian spoken and written skills; good working knowledge of English; valid EU passport; strong interpersonal and communication skills; prior customer support or contact center experience beneficial but not required; ability to work in a target-driven, multi-tasking environment; positive and solution-oriented attitude.